Terms & Conditions


§ 1 Scope of application, customer information

The following general terms and conditions (AGB) regulate the contractual relationship between Torro GmbH (Torro Shop) and the consumers and entrepreneurs who buy goods via our shop. We do not accept any terms and conditions that contradict or deviate from our terms and conditions. The language of the contract is German.

§ 2 Conclusion of contract

(1) The offers on the Internet represent a binding offer to you to buy goods.

(2) You can add one or more products to the shopping cart. During the ordering process you enter your data and wishes regarding payment method, delivery modalities etc. Only when you click on the order button do you accept the offer to conclude a purchase contract. You can also conclude the purchase contract by telephone or fax.

§ 3 Customer information: Storage of your order data

Your order with details of the contract concluded (e. g. type of product, price, etc.) will be saved by us. We will send you the general terms and conditions of business, but you can also access the general terms and conditions of business at any time after conclusion of the contract via our website. As a registered customer you can access your past orders via the customer login area (My Account).

§ 4 Customer information: Correction note

You can correct your entries at any time before placing the order by pressing the delete key. We will inform you on the way through the ordering process about further possible corrections. You can also complete the ordering process at any time by closing the browser window.

§ 5 Customer information: Code of Conduct

We have adopted the following code of conduct: https://ehi-siegel.de

§ 6 Retention of title

The object of purchase remains our property until full payment.

§ 7 Warranty

Our goods are subject to statutory rights of liability for defects.

§ 8 Limitation of liability

We exclude liability for slightly negligent breaches of duty, insofar as these do not concern material contractual obligations, damages resulting from injury to life, limb or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. The essential contractual obligations include, in particular, the obligation to hand over the goods to you and to provide you with ownership of them. Furthermore, we have to provide you with the item free of material and legal defects.

§ 9 Applicable Law / Place of Jurisdiction / Final Provisions
All deliveries and services shall only be made on the basis of our contractual terms and conditions. The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. If the buyer is a merchant, a legal entity under public law or a special fund under public law, Aschaffenburg shall be the exclusive place of jurisdiction for both contracting parties. As a businessman, we understand the term "merchant" to refer to anyone who operates a commercial business or who is classified as a businessman in the German Commercial Code for other legal reasons. As a consumer we understand if your order cannot be attributed to your commercial or independent professional activity.
Our shop www.torro-shop.de carries the seal of approval EHI Certified Online-Shop. In order to obtain this seal, we are regularly checked by EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can view the Code of Conduct under this link: https://ehi-siegel.de/verbraucher/shops-mit-siegel/zertifizierte-shops/zertifikat/65242469b945cc22a6ff4d8db36f2195/ You can use the complaint procedure of EHI-approved online shop by clicking on the seal of approval in our shop. The test certificate appears with the complaint button.

Address / Imprint/ Operator information
www.torro.de, www.torro-shop.de
Torro GmbH 
Am Röhrig 2, D-63762 Großostheim, Germany
Tel: +49 (0)6026 9988599 Telephone times: Mon-Fri 9-16 o' clock
Fax: +49 (0)6026 9990482
E-mail: service@torro.de
Managing Director / Legal Representative / General Partner: Helmut Fendt
Registry court: HRB 9211 Aschaffenburg District Court 
Tax number: 204/140/30247
VAT ID: 814255723
WEEE-Reg. No.: DE21964396 
GRS No.: 110042328 
Torro GmbH is a limited liability company (GmbH).