Consumers are entitled to a legal right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or self-employed professional activity (§ 13 BGB).


Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reasons.

The period of revocation shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of them.

In order to exercise your right of revocation, you must inform us of the following

Torro GmbH, Biebigheimer Str. 8A,63762 Großostheim,, Phone: +4960269988599, Fax: +4960269990482

by means of a clear declaration (e. g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the cancellation deadline, it is sufficient for you to send the notice of cancellation prior to the expiry of the cancellation deadline.

Consequences of the withdrawal

If you revoke this contract, we will refund to you immediately all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us) and within fourteen days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Torro GmbH -Service Center-, Biebigheimer Str. 8A, 63762 Großostheim, Germany, without delay and in any case within fourteen days of the day on which you inform us about the revocation of this contract. The deadline is met if you send the goods before the end of the 14-day period.

You shall bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of their condition, properties and functioning.

Exclusion of the right of withdrawal

The right of revocation does not apply to distance contracts for the delivery of goods which are manufactured according to customer specifications or are clearly tailored to personal needs. If the customer is an entrepreneur (§ 14 BGB), he has no right of revocation and return according to § 14 BGB. 312d BGB i. V. m. §§ 355,356 BGB.