General Terms And Conditions

Policies, delivery and payment of Torro GmbH
Terms and Conditions (GTC) Version 1.15 - as of 28.11.2012:

§ 1 Scope
The business relationship between the Torro GmbH and the purchaser (hereinafter: Customer) subject to the following terms and conditions effective at the time the order is placed. The following Terms and Conditions apply to all contracts, deliveries and other services of the Torro GmbH Deviating terms and conditions of the contractor shall only apply if the Torro GmbH in individual cases expressly agreed in writing. Apply at the applicable contract terms and conditions. You can close the contract in German or English.

§ 2 Conclusion
The figures in the Internet shop of the user products is not an offer, but merely an invitation to the customer, even make an offer (invitatio ad referendum), so that the customer's order represents an offer to the Torro GmbH to conclude a contract, the purchase contract is concluded when the Torro GmbH confirmed the order of the customer, but at the latest when the customer receives the goods. This also applies in the eBay shop the USER'S products listed. Derogation, is aimed at articles on eBay in either the "Auctions" or "Fixed Price (Buy It Now)" is set, the conclusion of the contract based solely on § 10 (auctions) or § 11 (PLU) of eBay Terms.
For contracts with companies remains subject to prior sale. The buyer is in these cases bound for two weeks to his order. We save the contract text and send you the order data and our terms and conditions via e-mail. The terms and conditions at any time, see also here. You can view your past orders in our customer login area.

§ 3 Cancellation

Consumers have the right to cancel within fourteen days without giving any reason this contract. The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, the goods have taken physical possession of. To exercise your right of cancellation, you must notify us

Torro GmbH Service Center

Am Röhrig 2, D-63762 Großostheim


Fax: +49 (0) 6026 994 576

Phone: +49 (0) 6026 9988599

by a clear statement (eg a consigned by post mail, fax or email) of your decision to withdraw from this contract, inform. You can sure use the attached withdrawal form, but it is not obligatory. You can fill out and submit the model withdrawal form or any other unequivocal statement on our website electronically. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us expensive type of standard delivery have), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract, to us the Torro GmbH, service center, Biebigheimer Str 8A, D-63762 Großostheim returned or transferred. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary to ascertain the nature, characteristics and functioning of the goods dealing with them.

End of withdrawal

Exclusion of right of withdrawal:

The right is
First not apply to distance contracts for the delivery of goods that are produced according to customer specifications or clearly tailored to personal needs or which, due to their nature can not be returned or can spoil quickly or whose expiration date has passed. For entrepreneurs (§ 14 BGB), he has no gem Cancellation and return policy. § 312 BGB in conjunction. § § 355, 356 BGB.

General notes:
First Please avoid damage and contamination of the product. Send the goods if possible, return in original packaging with all accessories and with all packaging components to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable package for adequate protection from damage during transit.
Second Please send the goods if possible not unfree to us. We will refund you also like to request in advance the cost of postage, unless they are to be paid by you or send you a free Paketversendschein.
Third Please note that the above paragraphs 1-2 is not a prerequisite for the effective exercise of the right of withdrawal.

§ 4 defects
The warranty is subject to the statutory provisions, we are entitled on which to provide in case of shortage of the product of your choice or repair. If the repair is not successful or a replacement is also defective, you can return the product for a refund of the agreed price, or a price reduction. For information about any manufacturer warranties, please see the product documentation.
The buyer is obliged - if possible - to give to the seller, a description of the defect. For this purpose, the return form is available here as a Word document and as a PDF> download. The return of faulty goods should be pre-arranged with us and made possible in corresponding original packaging / shipping container to provide a quick and smooth transaction safe and the effectiveness of the enforcement of warranty claims thereof is not however dependent. We will refund your shipping costs as required by law. Should the services of a service provider have to put up or liquidation of our products claim to give you the cost will not be refunded if the increases or decreases are not carried out by a specialized service needs.
Information in manuals etc. must be observed. Deficiencies that have arisen as a result of an incorrect use, or due to omission of maintenance and care measures are not recognized. Supplied batteries are only part of the product, if you are included in the quotation of the article as supplied accessories or offered as a free extra. Batteries and Batteries are consumable items and are not subject to warranty.
If you do not try to make existing unjustified warranty claims, are you the incurred costs (transport costs, handling fee of EUR 15 and a technician hours from 22,90 EUR per 15 min) will be charged. We therefore urge you to elicit in advance whether the defects are caused by you or whether they exist at all actually.
If you have purchased the goods are not for personal use, but as a contractor for your commercial or independent activity, is made to the legal investigation and reprimand between merchants under § 377 HGB.

§ 5 Warranty and Liability
The commercial customer is responsible for the inspection and examination requirements. For damage caused by unchecked relayed goods liable Torro GmbH is not just not. The suitability of the goods delivered to the customer envisaged purposes and not for any damage that may result from the processing of goods
The statute of limitations for statutory warranty claims is 2 years. The goods we rocking animals, bicycles, trailers, scooters, scooter, children all kinds of vehicles, etc. are shipped partially assembled justice / pre-assembled. We recommend the installation and commissioning of transport disassembled goods of any kind by a specialist workshop. Costs of these services are not covered by the Torro GmbH. Generally, we suggest the example for bicycles and other transport dismantled or not goods transport disassembled for safety every single screw is tightened.
In the case of a statutory strict liability, especially for personal injury (injury to life, limb or health) under the Product Liability Act, we have unlimited liability. We shall be liable for personal injury, moreover, for intent and negligence. In other breaches of duty, we are only liable for intent and gross negligence. This restriction also applies to our agents, employees and legal representatives. If an obligation is violated, the fulfillment of the accessibility of the purpose of the contract (cardinal obligation), we shall also be liable for ordinary negligence.
It is expressly pointed out that we are not liable for damages arising out of improper use, eg caused by racing equipment, toys, etc. shot function.
With regard to companies, our liability to the amount of typical and in transactions of this kind of harm-causing delivery or performance loss is limited to the case where there is such a limitation of liability in the particular business.

§ 6 Copyright
All files, images and texts in our publications are copyrighted. Processing or use of files, images and texts is prohibited.

§ 7 Data Storage
Pursuant to § 33 of the Federal Data Protection Act (Act), we note that in the context of the business necessary data processed by a computer system in accordance with § 28 BDSG, stored, printed, cataloged and archived, and the purpose of order processing to the company Afterbuy (www . are transmitted. With the purchase, the buyer agrees to this transmission explicitly. Personal data will be treated confidentially.

§ 8 e-mail traffic
We suggest that messages go with and without the intervention of a third party lost, can be changed or falsified. We accept no liability for the integrity of e-mails after they have left our area and you can replace any damage resulting therefrom. If by sending an e-mail from us, despite our use of virus protection programs, a virus enters your system, we are not liable for any damage resulting from improper

§ 9 return and disposal of used batteries and accumulators (Battery ordinance) and Packaging and Packaging Materials (Ordinance)
The disposal of batteries in household waste is in the Battery Directive expressly prohibited. Used batteries should be disposed of according to the battery regulation rather exclusively on trade or the specially designated collection points. Of us sustaining batteries after use, you can contact us at the above address by mail free of charge or return it back to us. Batteries containing hazardous substances within the meaning of the Battery Directive are marked with the symbol of a crossed out wheelie bin. Under the garbage can icon is the chemical name of the pollutant: "Cd" = cadmium, "Pb" = lead, "Hg" = mercury, "Mh" = metal hydride.
Torro GmbH hatt the battery disposal Member Number GRS No.: 110042328
"We are in accordance with the provisions of the Packaging Ordinance, packaging of our products, which is not the sign of a system of comprehensive waste management (such as the" Green Dot "
the Dual System Germany AG or the "RESY" symbol) contribute to withdraw and for its reuse or disposal. For further clarification you can contact in case of such products, please contact us (+49 (0) 6026 994 576, Torro GmbH, Am Röhrig 2, D-63762 Großostheim). We will give you a municipal collection or a waste management company in your area that accepts free packaging. If this is not possible, you have the option to send the package to us (Torro GmbH, Am Röhrig 2, D-63762 Großostheim). The packaging is reused or disposed of by us in accordance with the provisions of the Ordinance. "
Torro GmbH, Am Röhrig 2, D-63762 Großostheim is involved in the DSD system Zentek. Our membership number is 130680DSZV01.

§ 10 shipping abroad
Unless otherwise agreed, if delivered to foreign countries alone, the buyer for the compliance with any customs regulations, compliance with import regulations and the laws of the country responsible. For deliveries to non-EU countries, import taxes, to pay taxes and fees. For more information, see example below especially for Switzerland under

§ 11 Applicable Law / Jurisdiction
All disputes arising from the contract is only the law of the Federal Republic of Germany. The provisions of the CISG is excluded. As far as the customer is a merchant, legal entity under public law or public law special fund is for both parties Aschaffenburg exclusive jurisdiction.

§ 12 Final Provisions
If any provision of these Terms for any reason be invalid or unenforceable or should this agreement be a gap, so the validity of the remaining provisions shall not be affected. Instead of the invalid or unenforceable provision or fill the gap with a valid provision that the extent legally permissible, comes closest to what the parties wanted or would have wanted. The invalidity of a provision is based on a specified therein measure of performance or time (deadline or date), that's how a close as possible to the intentions legally permissible measure of performance or to take the place of the Agreed. Our shop was awarded the title EHI Certified online shop. To obtain this seal, we are regularly reviewed by the EHI Retail Institute GmbH for compliance with the criteria of the EHI Code of Conduct. You can view the code of conduct under this link:

Operator Information:,,,, and other domains.
Torro GmbH
Am Röhrig 2, D-63762 Großostheim, Germany
Phone: +49 (0) 6026 9988599
CEO: Helmut Fendt
Register court: HRB 9211 Amtsgericht Aschaffenburg
VAT no: 204/140/30247
Tax ID: 814255723
WEEE Registration Number:. DE21964396
GRS No.: 110042328
Torro GmbH is a limited liability company (GmbH).